FAQ’s

Placing an Order

How do I place an order?

  • You can place orders by navigating to the desired product category and selecting the product.
  • Add the product to cart by adding the desired quantity.
  • Click on the cart icon and you will be redirected to cart and complete the checkout process by providing the information as per the on-screen instructions / steps.
  • Complete the payment using debit / credit / Net Banking / Wallets / UPI Apps and once the payment is successfully completed your Order is placed.

If you face any trouble in the above mentioned steps please feel free to contact our support team on support@gsvexim.com or you can call them on +91-9193979398.

Can I add or remove items from my cart after I've placed an order?

  • Once the order is placed and payment is done, you can not modify the order.
  • If you still want to add some other products, you can place another order.
  • If you want to remove some products from your order please connect with the support team on support@gsvexim.com or you can call them on +91-9193979398. They can help you only if the order is not confirmed / packed / shipped.
  • Once the order is packed or shipped we can’t modify the order.

What payment methods do you accept?

Do you offer any coupons or discounts?

  • Yes, we do offer coupons and discounts.
  • We will be displaying the coupons and discounts on our home page and if you are a subscriber you will be getting promotional messages on mobile/e-mail.

What is your sales tax policy?

  • We follow India’s sales tax policy. For more information please find the below details :

India’s sales tax policy is a bit complex because it’s a two-tier system with a central tax and a state tax. Here’s a breakdown:

The Goods and Services Tax

  • Introduced in 2017, GST replaced the previous sales tax system in India.
  • It’s a consumption-based tax levied at each stage of value addition in the supply chain.
  • There’s a single tax rate for both goods and services (with some exceptions).

Types of GST:

  • Central Goods and Services Tax (CGST): Levied by the central government on the supply of goods and services within a state.
    State Goods and
  • Services Tax (SGST): Levied by the state government on the supply of goods and services within that state.
    Integrated Goods and
  • Services Tax (IGST): Levied on interstate supply of goods and services. It’s a combined rate encompassing both CGST and SGST.

GST Rate Structure:

  • The GST Council, a federal body, determines the tax rate structure.
  • There are multiple tax slabs ranging from 0% to 28%, depending on the good or service.
  • Some essential items like basic food grains are exempt from GST.

Tax Collection and Administration:

  • Both central and state governments collect and administer their respective portions of GST (CGST & SGST).
  • IGST is collected by the central government and later distributed to the respective state governments.

Here are some resources for further information:

Order Confirmation and Tracking​

Will I receive a confirmation email after placing an order?

  • Yes, you will be receiving an order confirmation email. If you didn’t find the email we request you to please check your junk mailbox.
  • We request you to add the mailing address to your contacts, so that your email updates related to your order will not go into junk.

How can I track my order?

  • We will be sharing the package AWB# / Tracking ID via email / mobile.
  • You can track on the shipping company’s tracking page with the provided AWB# or Tracking ID.

What if I don't receive a confirmation email?

  • If you don’t receive email in your inbox, we suggest you check your Junk mail box.
  • If you didn’t have the email in you junk box too, we suggest you to please reach out to our customer support on support@gsvexim.com with your account id, registered contact number along with your transaction details if payment is done.

Order Changes and Cancellations

Can I cancel my order?

  • If you need to cancel your order, contact us as soon as possible at support@gsvexim.com with the account details and order ID before it ships to initiate a cancellation.

Can I change my order after it has been placed?

  • You can cancel the current order if it’s not packed / shipped and proceed with the new order.

Shipping and Delivery

What are your shipping rates?

  • We can not provide you the shipping rates as they are calculated on the go based on the geo location pincode.

Do you offer free shipping?

  • Yes we do offer free shipping, If the product qualifies for free shipping.

Where do you ship to?

  • Currently we are shipping within INDIA.

What are your estimated delivery times?

  • We typically ship orders within 1-2 business days after receiving your payment

What happens if my order is damaged during shipping?

  • You are eligible for a full refund under the following conditions:
    • Incorrect or damaged items: If you receive an item that is incorrect or damaged in transit, please contact us within 7 days of receiving your order. We’ll be happy to arrange a return and issue a full refund for the product cost and any applicable shipping charges.

Returns and Exchanges

What is your return policy?

Please refer : https://shop.gsvexim.com/shipping-policy/

How do I make a return?

  • Products marked as “non-returnable” on the product detail page cannot be returned.
  • However, in an unlikely event of damaged, defective or wrong item delivered to you, We will provide a full refund or replacement, as applicable (if reported within 7 days of product received). We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
  • For any further details please contact us on support@gsvexim.com

Can I exchange an item for a different size or colour?

  • No, Once the order is purchased and delivered to you, we can not exchange it.

How long does it take to process a return or exchange?

  • We will be able to process the return request within 1-2 days if all details have been furnished as per the policy.
  • And we will not be able to process the exchange.

Customer Service​

How can I contact customer service if I have questions about my order?

  • You can contact the customer support over chat if they are available else you can write to us on support@gsvexim.com
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